Technician Management
— Manage IT technicians, track assignments, and monitor performanceTotal Technicians
12
+2 from last month
Active Work Orders
28
+5 from last month
Avg Response Time
2.3h
-0.5h from last month
Customer Satisfaction
4.8/5
+0.2 from last month
Skills Distribution
Technician skills overview
Hardware Repair8
Network Configuration6
Software Installation10
Printer Maintenance4
Quick Actions
Common technician management tasks
Recent Activity
Latest technician activities
Work order completed
John Smith • 2h ago
New assignment
Sarah Johnson • 4h ago
Performance review
Mike Wilson • 1d ago
Skills updated
Lisa Brown • 2d ago
Technicians
Manage IT technicians and track their assignments
Select all 4 technicians
| Technician | Role | Location | Status | Skills | Performance | Current Assignment | Contact | |
|---|---|---|---|---|---|---|---|---|
John Smith IT Support • Mon-Fri, 8AM-6PM | Senior IT Technician | Head Office | Available | Hardware Repair Network Configuration +1 | 4.9/5 156 orders • 1.8h avg | Device setup - Marketing Dept Last active: 2024-01-25 14:30 | +2348012345678 john.smith@company.com | |
Sarah Johnson Network Team • Mon-Fri, 9AM-5PM | Network Technician | Branch Office | On Assignment | Network Configuration Hardware Repair | 4.7/5 89 orders • 2.1h avg | Network upgrade - Branch Office Last active: 2024-01-25 15:45 | +2348098765432 sarah.johnson@company.com | |
Mike Wilson Hardware Support • Mon-Fri, 8AM-6PM | Printer Technician | Head Office | Available | Printer Maintenance Hardware Repair | 4.8/5 203 orders • 1.5h avg | Printer maintenance - IT Dept Last active: 2024-01-25 16:20 | +2348055555555 mike.wilson@company.com | |
Lisa Brown Software Support • Mon-Fri, 10AM-6PM | Software Technician | Remote | On Break | Software Installation Network Configuration | 4.6/5 134 orders • 2.8h avg | Software deployment - Sales Dept Last active: 2024-01-25 13:15 | +2348077777777 lisa.brown@company.com |